Frequently Asked Questions
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All order is dispatched every Thursday. Once it’s on the way, delivery typically takes 1–2 days depending on your location and courier speed. You’ll receive a confirmation email with the tracking link as soon as your box is shipped so you know exactly when to expect your cookies.
We only use Royal Mail 24h tracked service.
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All cookies are baked the same day of shipping
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Our cookies stay fresh for 5-6 days when stored in an airtight container at room temperature. They can last up to a week in the fridge, and you can also freeze them up to 2 months to keep them perfectly soft and flavorful whenever you’re ready to enjoy them.
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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
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You can freeze them for up to 2 months. Just pop them into an airtight container or freezer bag. When you’re ready to enjoy one, let it thaw for about 20–30 minutes, then warm it in the oven for 3–5 minutes at 160°C (or 3-5 min in the air fryer) to bring back that soft centre and crispy edges.